ABOUT TERRY

Are you looking to achieve exceptional technical outcomes from your support team? Do you require a technical support expert to assist your customers in managing, troubleshooting, diagnosing, and resolving issues?

 

You’ve come to the right place.  I’m Terry, a professional problem solver. I speak plain English, not techno jargon. For the past 20 years, I have assisted millions of people with the technology they use daily. My experience as a Technical Support Specialist includes resolving complex technical issues across software and hardware platforms.

I’m Technical Terry

Why Technical Support?

I derive great satisfaction from my role as a Technical Support Specialist, as it allows me to help individuals resolve their technology-related challenges while positively impacting their day. This fosters a sense of accomplishment in my interactions, facilitating the development of meaningful relationships.

SKILLS

As a Technical Support Specialist, I have a deep understanding of IT and computing principles and excellent customer service abilities. The role is generally organized into tiers that define the scope of responsibilities. I specialize in the following types of support categories:

Application Support0

Product Support & Hardware Support0

General Technical Support0

Help Desk Support0

Multi-level Tech Support0

Cyber Security Support0

On-Call Support0

Network Support0

Technical Training and Coaching0

Remote Support0

Schedule An Interview with Terry

Would you like to know more about me? Contact me today for meet and greets, bookings, speaking, and teaching engagements. You can add yourself to my calendar using the Calendly link below.

Schedule An Interview

EXPERIENCE

Here’s an overview of my professional experience, for a comprehensive look, please download my CV.

Motorola Solutions, Inc.

NSOC Technical Support Specialist

• Motorola Solutions manufactures cell phones, body cameras, video surveillance, access controls, two-way radios, and 911 call-handling software.

 

• Responded to calls and emails from law enforcement and government customers regarding technical issues with the 911 call-handling application.

 

• Troubleshot, diagnosed and resolved 95% of customer issues promptly and effectively.

Asolva, Inc.

Application Support Specialist

• Asolva develops cloud SaaS software to help hospitals track their antibiotic usage.

 

• Oversaw all-encompassing clinical and technical assistance for Asolva’s five cloud-hosted software applications.

 

• Diagnosed, replicated, and resolved complex technical issues faced by users.

 

• Handled user account administration, addressed incidents, and delivered solutions for users’ technical issues.

DynaMetric, Inc.

Senior Technical Support Specialist

• DynaMetric manufactures telephone recording hardware and software.

 

• Oversaw 100% of all technical sales and product support, encompassing order processing, consumer education, and technical assistance for DynaMetric products and third-party software solutions.

 

• Provided technical support for telephone recording systems, audio conferencing technologies, VoIP, and digital-to-analog converters.

 

• Handled 70% of technical sales before and after purchase, including price quotes, credits, returns, complaints, and inventory management in the office and during trade shows.

TESTIMONIALS

CERTIFICATIONS

LinkedIn Certificates

• Challenging Customers
• Handling Abusive Customers
• Empathy for Customer Service Professionals
• IT Service HelpDesk Customer Service
• VoIP and Unified Communications
• Listening to Customers
• Server Administration Essential Training
• Windows 10 & 11 for IT Support Troubleshooting 

CompTIA Certificates

• Core Hardware
• Storage and Peripherals
• Physical Networking
• Internet and the Cloud
• Portable Computing
• Troubleshooting Operating Systems
• Security and Organization

Cisco Certificates

• Cisco Networking
• Networking IP Addressing
• Networking Switching and Routing
• Wireless Networks Services
• Security and Virtualization

Contact Terry for additional certifications.

Looking for Freelance Technical Support Work?

Are you seeking a skilled technical support professional to provide technical support for your product, software, or app? I’m available for freelance and remote opportunities. Simply select and purchase a support package below.

  • 2 Hour Package
  • $210/ Per Package
  • Each pricing package varies based on how support is provided and the duration of time spent.

    • Phone Support
    • Text Message Support
    • Email Support

  • 4 Hour Package
  • $410/ Per Package
  • Each pricing package varies based on how support is provided and the duration of time spent.

    • Phone Support
    • Email Support
    • Video/Webinar Support

Best Choice!
  • 6 Hour Package
  • $$610/ Per Package
  • Each pricing package varies based on how support is provided and the duration of time spent.

    • Phone Support
    • Email Support
    • Text Message Support

  • 8 Hour Package
  • $810/ Per Package
  • Each pricing package varies based on how support is provided and the duration of time spent.

    • Phone Support
    • Email Support
    • Onsite Support