Terry R. Jackson | Technical Support Specialist – Application Support – Hardware Support – Resolving complex technical issues across software and hardware platforms.

Technical Support Specialist

At TerryCo, we combine our technical knowledge with analytical skills to identify and assess issues and suggest the most effective solutions.

ABOUT TERRY

Are you looking to achieve exceptional technical outcomes from your support team? Do you require a technical support expert to assist your customers in managing, troubleshooting, diagnosing, and resolving issues?

You’ve come to the right place. I’m Terry, a professional problem solver. I speak plain English, not techno jargon. For the past 20 years, I have assisted millions of people with the technology they use daily. At TerryCo, our experience as technical support specialists includes resolving complex technical issues across software and hardware platforms.

I’m Technical Terry

Why Technical Support?

I have always found immense fulfillment as a Technical Support Specialist, as it enables me to assist people in overcoming their technology-related issues while enhancing their day. At TerryCo, this interaction creates a sense of achievement with every customer interaction.

SKILLS

As Technical Support Specialists, we possess a deep understanding of IT and computing principles, along with excellent customer service skills. Our role is generally organized into tiers that define the scope of our responsibilities. We specialize in the following types of support categories:

Application Support0

Product Support & Hardware Support0

General Technical Support0

Help Desk Support0

Multi-level Tech Support0

Cyber Security Support0

On-Call Support0

Network Support0

Technical Training and Coaching0

Remote Support0

Schedule An Interview with TerryCo

Would you like to know more about TerryCo? Contact us today for meetings, bookings, speaking engagements, and teaching opportunities. You can add yourself to our calendar using the Calendly link below.

Schedule An Interview

TESTIMONIALS

I was completely lost with my new software, but Terry from the tech support team walked me through every step with clear instructions and a friendly attitude. He made a complex process feel easy.
Amy Jansen / Cisco Webex
Terry is a great worker and a good leader. His interpersonal skills are good, and his technical knowledge is sound. I strongly recommend Terry as I personally know him. He had worked for me and during that time, I found him to be an excellent resource person. He also had great team spirit, and is someone who adds good value to any organization.
Dr. Sureswaran Ramadass / Professor Malaysia University of Science and Technology
When a critical system went down during peak hours, Mr. Terry was there to quickly diagnose and resolve the issue within minutes, saving us a significant amount of lost productivity. His expertise and responsiveness are truly outstanding!
David Rainey / CTO Kaiser Permanente
Terry Jackson is someone I would recommend without hesitation, and especially applaud his ability to work under pressure. Terry has worked for me for several years and I consider him a very close friend. He always goes the extra mile and is highly creative and driven to do the best job possible. His expertise, focus, and creativity make him a tremendous asset to our team.
Fred Plimley / President Pinterest

CERTIFICATIONS

LinkedIn Certificates

• Challenging Customers
• Handling Abusive Customers
• Empathy for Customer Service Professionals
• IT Service HelpDesk Customer Service
• VoIP and Unified Communications
• Listening to Customers
• Server Administration Essential Training
• Windows 10 & 11 for IT Support Troubleshooting

CompTIA Certificates

• Core Hardware
• Storage and Peripherals
• Physical Networking
• Internet and the Cloud
• Portable Computing
• Troubleshooting Operating Systems
• Security and Organization

Cisco Certificates

• Cisco Networking
• Networking IP Addressing
• Networking Switching and Routing
• Wireless Networks Services
• Security and Virtualization

Contact Terry for additional certifications.

Looking for Freelance Technical Support Work?

Are you in need of a qualified technical expert to help with your products, software, or applications? TerryCo technicians are ready for freelance and remote assignments around the clock. Just choose and buy a support package from the options below.

2 Hour Package
^$210/ Per Package
Each pricing package varies based on how support is provided and the duration of time spent.
- Phone Support
- Text Message Support
- Email Support
Buy Now

4 Hour Package
^$410/ Per Package
Each pricing package varies based on how support is provided and the duration of time spent.
- Phone Support
- Email Support
- Video/Webinar Support
Buy Now

Best Choice!

6 Hour Package
^$$610/ Per Package
Each pricing package varies based on how support is provided and the duration of time spent.
- Phone Support
- Email Support
- Text Message Support
Buy Now

8 Hour Package
^$810/ Per Package
Each pricing package varies based on how support is provided and the duration of time spent.
- Phone Support
- Email Support
- Onsite Support
Buy Now